In our previous article, we talked about what happens when you have “Competition Within.” The effects of a disjointed team are obvious and corrosive. Now let’s talk about what happens when you have “Collaboration Within.”  In this example, a certain company has two main missions: provide stellar service and empower the people who serve. The […]

There was a strong organization in a relatively exclusive market. In its early days, the company and the employees were singularly focused on serving its customers extremely well…so well, in fact, that it led the marketplace, not only in product but in service. But then the focus changed. Now when you call the company, you […]