The next big wave has been building on the horizon for some time, and it is now hitting mainstream with a vengeance.
That wave is artificial intelligence (AI). As companies seek to streamline operations, automate processes, and lower costs, they are taking a new approach to how the work gets done.
As the level of logic increases, robotics and other means of artificial intelligence provide solutions to many of the issues leaders currently face, and it puts them at the crossroads of decision. They are facing the next revolution in business.
We have already seen major shifts in business as the workforce has become more technologically advanced. It is a more mobile workforce, a more on-demand workforce, and a more independent workforce. Results are measured in tighter ROI’s than ever before. Each hour counts. Each production item has tight margins. Faced with global competition, it is required of leaders to consider an entirely new approach to how things get done.
Does this mean people will be replaced by technology?
At some level, in many jobs, the answer is an unfortunate and impending, “Yes.”
At some point in the future, as artificial intelligence hits a new level of consciousness and is tied to neuroscience, this could impact everyone.
This is where strengths-based strategy comes into play.
Positions that are repeatable and task-based, where there are clear and logical patterns, can be automated. Those using their strengths at this basic level are at risk for attrition.
But those positions which require creativity, perceptive reasoning, judgment, relationship building, and advanced skills based on sound decision making still require a human touch.
As a leader looking at all options, be sure to consider the human strengths element.
For instance, if all customer service is automated, as some companies have ascribed to, what effect will it have on customer relations? For some industries, it may make sense to have automated customer service, but for others, it could be a costly mistake. There are times when a person with human instincts for relationships can better serve your customers. It may make sense for a fast food restaurant, for example, as their mission is simply fast food. But it may not make sense for a customer-centric experience in your business. If customer service is your gold standard, you will want to hire for human strengths in that area.
For work that requires a high level of creativity, there is still a need for human intelligence. This is an area where technology can make the process of creativity faster and more nimble (consider the advent of design tools and 3D printers and their applications), but the creative mind behind it is uniquely human. Look for those who go beyond the process of creativity to those who have strengths to be proactive creators of new ideas. Look for strengths of innovation.
High level professionals can even be at risk for replacement by AI in the relatively near term. Doctors, lawyers, and CEO’s – all are at risk if they do not operate at their highest level of strengths. If you spend your day “rubber stamping” approvals instead of making leadership decisions and looking to future solutions, you could very well be at risk. It is required of leaders to operate at their highest strengths levels.
It comes down to human strengths versus artificial intelligence.
Ironically, humans were smart enough to create the computers that now govern much of what they do. It is time to use human strengths to do the things technology cannot do. It is the human strengths connection.
In the race to automated intelligence, don’t bypass the element of human strengths and the power of connection.
As the CEO of Strength Leader Development, Deb Ingino is a highly sought-after international executive mentor, coach, trainer and speaker. Deb is well versed in global business operations and helps business leaders and their teams to discover and leverage their strengths, so they can create highly collaborative teams that deliver great results. With a refreshingly direct style, Deb helps leaders and their teams to deliver profitable results. Connect with Deb to learn more about her mentorship and coaching programs to equip you with advanced strategies to elevate your results.