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This series of “Lessons from Al” is dedicated to the life and legacy of one of the most influential mentors in my life, career, and management, Al Berg. We celebrated the $50 million year. We celebrated the $100 million year. We celebrated the first $1 million day. But Al never let us ride the […]
What business are you in? Answers may include health, manufacturing, legal, finances, consulting, coaching, hospitality, retail, IT, electrical, teaching, construction, or perhaps real estate. There are many possible answers you would receive if you asked this question of a group of people. But the real answer is not exactly any of these. As a leader, […]
You may recall the movie, The Blind Side, based on the true life story of Michael Oher. One of the most compelling dialogues in the movie was this: Coach Cotton: “What did you say to him?” Sandra Bullock (as Leigh Anne Tuohy): “You should get to know your players, Bert. He tested 98 percent in […]
There was a strong organization in a relatively exclusive market. In its early days, the company and the employees were singularly focused on serving its customers extremely well…so well, in fact, that it led the marketplace, not only in product but in service. But then the focus changed. Now when you call the company, you […]
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